Supervise and guide personal training staffs as needed.
Monitor and maintain quality of fitness programs.
Interview, hire and train fitness personnel on their job duties.
Manage payroll processing, performance review, and compensations for fitness staff.
Provide introduction sessions and arrange tours for first-time customers.
Respond to customer complaints and questions promptly and professionally.
Coordinate with fitness staffs on timely development and execution of fitness programs.
Maintain staff coverage and monitor staff operations on daily basis.
Adhere to safety standards and procedures.
Ensure fitness facility is kept clean, safe and organized.
Ensure fitness equipment and tools are maintained safe and good working condition.
Schedule regular maintenance and repair works for fitness equipment.
Recommend and purchase fitness equipment within the budget.
Coordinate in budge preparation, program evaluation, and policy development for the fitness center.
Arrange massage and trainer reservations for customers when needed.
Provide towels, newspapers, magazines, locker rooms keys, and robes to the customers.
Develop effective fitness programs to attract more customers to ensure business growth.
Manage customer data for billing purposes and contract compliances.