Perform the registration process of patients according to the patient requirements and hospital policy.
Collect accurate medical, personal and demographic data to facilitate proper patient care.
Maintain clean and organized work station.
Explain the hospital policy and patient rights during registration.
Respond to patient’s question and complaints in a professional manner.
Provide excellent service support to ensure customer satisfaction.
Check patient insurance information and document them in the patient accounting system.
Identify patients with no insurance or with financial liability and refer them to the Financial Counsellors.
Gather information required to bill the second-party payers.
Collect payments from patients before discharge.
Update the patient information systems and review it for accuracy according to regulatory compliance.
Prepare admission related paperwork accurately to ensure timely admission process.
Coordinate with physicians, clinic departments, and care coordinators to facilitate smooth admission process for the patients.
Arrange for patient placements, bed assignments, patient escort, and patient transfer activities after receiving the admission requests.
Create membership records for the newborn babies as per the policies defined.