Patient Advocate Responsibilities and Duties

Interact with patients regularly and ensure patient satisfaction.

Identify and execute patient needs in a timely fashion.

Respond to patient queries and concerns professionally.

Document patient complaints and resolutions for management review.

Escalate complex patient problems to Supervisor.

Maintain positive working relationships with patients, visitors and hospital staffs.

Discuss patient grievances with management and develop action plans.

Obtain patient feedback and provide appropriate recommendations to improve patient services.

Follow department policies and provide excellent patient services.

Generate patient services reports on periodic basis for management review.

Work within the team to maintain patient focused environment.

Propose process improvements to enhance patient satisfaction.

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