Patient Service Representative Responsibilities and Duties

Schedule patient appointments and make reminder calls.

Obtain patient address, contact details, insurance information and medical history.

Greet and direct patients to examination rooms.

Verify patient’s insurance coverage and collect co-payments.

Process credit card payments and balance daily cash deposits.

Maintain patient data up-to-date and verify patient information at every visit.

Work under the guidance of Supervisor and follow departmental policies and procedures.

Escalate patient’s unusual behavior to Supervisor.

Inform patients about delays and waiting times.

Review patient accounts, identify delinquent accounts and collect due amounts.

Attend educational trainings for professional development.

Respond to patient queries and concerns in a professional manner.

Stay updated with information regarding insurance programs and funding sources.

Assist patients in filling patient consent forms and payment contract forms.

Screen patients for financial assistance and assist them in preparing required funding documentations.