Patient Services Manager Responsibilities and Duties

Oversee patient services to meet treatment goals.

Schedule patient appointments and make reminder calls.

Reschedule missed appointments and perform appointment cancellations when required.

Answer patient calls, direct calls to appropriate staffs and take accurate messages.

Respond to patient queries and concerns in a timely manner.

Obtain patient’s insurance information and verify the same with insurance companies.

Inform patients about their co-payments and insurance coverage.

Assist patients in filling required paperwork and collect co-payments at each visit.

Follow and enforce departmental policies and procedures.

Maintain patient database up-to-date and accurate.

Assist in development of patient service programs to ensure patient satisfaction.

Recruit, train and mentor patient service staffs.

Review and recommend improvements to existing patient service programs.

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