Convention Services Manager Responsibilities and Duties

Plan, implement and oversee assigned conventions for sales and conflict resolution.

Anticipate group revenues as per established guidelines.

Supervise contracted group room blocks for cutoffs and attrition.

Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.

Assure client satisfaction through convention implementation as measured by event survey data.

Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.

Disseminate BEOs for group and affiliates 10-14 days before events.

Anticipate group rooms and food and beverage revenues for affiliate business within 5% variance.

Engage in site visits and plan meetings for upcoming group and potential affiliate business.

Engage in convention meetings and assess bill with client.

Deliver best service, quality and value to customers.

Manage customer relationships from initial turnover from Sales through post event phase to return to sales.

Liaise between field sales person and customer throughout event.

Implement guarantee and cut-off policies.

Set up meeting rooms and handle sleeping room configurations.

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