Guest Relations Manager Responsibilities and Duties

Ensure that guest check-in and check-out services are done promptly and courteously.

Ensure that front office staff is available at all the times for customer assistance.

Provide outstanding services and ensure guest satisfaction.

Provide direction and guidance to front office staff to meet hotel goals.

Manage special requests for customers including restaurant reservations, limousine services and car rentals.

Address guest inquiries and concerns in a timely and professional manner.

Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests.

Escalate unresolved guest issues to Director for immediate resolution.

Monitor and manage expenses within allotted budget.

Welcome and escort VIP guests and special guests from driveway to assigned rooms.

Maintain the facility clean, safe and appealing

Coordinate with Florist for flower decorations in lobby and rooms.

Welcome, greet and meet customers in lobby.

Follow and enforce established policies and procedures.

Make and change room assignments according to guest requirements.

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