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Guest Services Supervisor Responsibilities and Duties

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.

Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash transaction efficiently.

Supervise working of all cooks and housekeepers and provide training to all to ensure effective guest services and maintain work schedule for all and allocate appropriate resources as per requirement.

Analyze all requirements of facility and ensure compliance to all applicable policies and codes and resolve all disputes and labor issues for facility.

Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.

Administer all finances for labor departments and ensure compliance to budget guidelines and maintain neat and clean front desk and lobby areas at all times.

Hire and provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.

Oversee everyday operations of all front desk team members and coordinate with various potential owners and resolve all inquiries and complaints.

Monitor and maintain inventory of all resort supplies and provide staff with all supplies as per requirement.

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