Install, maintain and resolve computer and network system equipment issues on headquarters and office locations.
Image systems with standard agency applications.
Repair computer equipment.
Conduct server and workstation upgrades to third party software applications used by agency.
Organize and optimize shared network drives and electronic storage.
Evaluate computer application training need and conduct end user training.
Handle day to day relationships with and services offered by agency IT vendors.
Resolve technical issues, new implementations and vendor account changes.
Function as end users escalation point when expected service is not received from IT support vendors.
Controls and users and permissions on network.
Review and remove old account information.
Administer contract and user accounts for account based information technology services, web based remote presentation and application training.
Oversee and evaluate end users technology experience and suggest ways to optimize.
Stick to and execute established information technology procedures.