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IT Assistant Responsibilities and Duties

Provide every day administration support including answering calls, transferring calls, proofreading, data entry, distributing incoming mails, processing outgoing mails and operating printers, fax and copiers.

Maintain accurate and complete documentations for company policies and procedures.

Prepare data spreadsheets, charts, graphs, and other documents as required.

Greet customers and address their requests.

Order and stock office supplies when necessary.

Resolve customer problems promptly and accurately.

Report any repairs and maintenances to maintenance team.

Maintain standard filing system for easy and quick document assess and retrieval.

Provide technical assistance to office staffs as needed.

Assist in software and hardware upgrades.

Add or update workstations for office staffs.

Perform routine PC maintenance and updates for performance efficiency.

Supervise and process help desk support requests.

Assist in maintaining Internet service, firewalls, and telephone systems.

Initiate process improvements to better answer user demands.

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