Assist technical support staff in managing tickets to meet helpdesk service level agreement.
Assist project team in planning and implementation of special projects.
Assist in preparing technical and functional documentations for operating systems.
Respond to client requests in timely and accurate manner.
Perform root cause analysis of complex system problems and provide corrective actions.
Develop performance and systems models, graphs, charts and specifications to systems staff when needed.
Ensure all staffs follow established standards and guidelines.
Analyze metrics to evaluate IT system performance and recommend improvements.
Develop vendor invoices, financial reports and monthly accruals.
Prepare memos, spreadsheets, and presentations for customers and managements.
Analyze resource utilization, timesheet, and financial data for assigned project.
Prioritize incoming mails and reply to non technical inquiries.
Maintain an electronic library of user guides and training materials.
Prepare presentations and agendas for business meetings and discussions.
Provide administrative support and maintain in-depth knowledge of company policies and procedures.
Coordinate international and domestic calls and prepare itineraries for the visitors.
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