Desktop Support Specialist Responsibilities and Duties

Attend troubleshooting calls and execute installations, desktop maintenance and upgrades.

Extend technical support for technology projects.

Assess user needs and develop technical solutions on work related issues.

Communicate with other campus information technology offices.

Document on technical support and business processes.

Extend Administrative Support like processing forms and arranging travel to Information Technology Services department.

Direct all operating systems and corresponding software.

Install, configure, maintain and troubleshoot end user desktops.

Determine and execute system reconfiguration needs.

Establish end user service level agreements.

Configure and install phone and computer.

Offer remote support for retail stores, point-of-sale on network connectivity and printing.

Install and manage peripheral support devices like printers.

Examine, manage, maintain, upgrade and support network servers’ equipment and maintenance.

Order and buy computer systems and work with purchase personnel.

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