IT Generalist Responsibilities and Duties

Perform regular installations and updates for IT hardware and software systems.

Manage regular backup, storage, and retrieval functions of critical data.

Provide day-to-day server support to improve workflow.

Maintain and troubleshoot network printers, network firewalls, network servers, telephone systems and other company networked systems.

Upgrade and maintain computer anti-virus on the network to ensure data security and protection.

Troubleshoot and resolve computer and other IT equipment problems and malfunctions.

Provide troubleshooting for Internet Explorer, Adobe Creative Suites, Microsoft Office Suites and other hardware and software applications.

Manage administration of user accounts including email, remote access, etc.

Assist in setting-up and upgrading computer systems for end users.

Maintain and troubleshoot LAN/WAN connectivity issues.

Provide end user application training as needed.

Identify and resolve technical issues to reduce downtime.

Provide IT support and service to end users.

Monitor IT systems for proper operation and working conditions.

Ensure all IT systems are working efficiently and optimally.

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