IT Operations Manager Responsibilities and Duties

Administer and monitor daily and monthly computer operating systems.

Prepare reports and ensure optimal performance and maintain records of service level agreements for customers.

Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.

Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.

Assist technical staff to check and ensure resolution of all issues to achieve all objectives.

Administer all spheres of OC physical planning, provide security and backup for recovering systems.

Determine availability of systems and IT network application process.

Design and maintain all It processes according operation policies through standardization of methods.

Maintain and prepare all paperwork for various activities activities and provide performance backup to retrieve data in case of emergency.

Participate and manage all communication IS technical direction and initiatives.

Monitor all communication for each customer to assess operations within timeframe.

Administer and provide upgrade to systems and escalate issues.

Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.

Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.

Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.

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