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Professional Services Manager Responsibilities and Duties

Provide regular individual and team quarterly performance reviews.

Develop and manage sustainable, profitable model for team with monthly revenue targets.

Represent team to rest of Rackspace through presentations, training activities and regular reporting.

Represent professional services to external audiences through various sales and marketing activities.

Provide assistance to public-facing collateral development.

Manage professional service team in respect to milestones, activities and goals.

Collaborate with sales and marketing teams to promote professional services at Rackspace.

Maintain roadmap for Professional Services offerings.

Collaborate with sales and product teams to identify new potential offerings.

Provide oversight and direction on development of prospective offerings.

Collaborate with product and support teams to transfer standardized offerings to general support.

Manage and resolve issues and contribute to business unit/area development.

Develop and maintain productive relationships with sales team.

Provide assistance to sales team in selling professional services to clients.

Provide pre-sales and post-sales technical assistance to enterprise sales team.

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