Provide world-class client support as well as technical expertise for all organizational customers.
Provide direct support to operations of firm’s largest managed services clients and maintain ownership along with in-depth technical knowledge.
Provide end of road assistance for entire complex environments.
Provide support or training plus leadership to various engineers.
Conduct all weekly as well as monthly maintenance activities.
Execute after-hours support as required.
Implement all technical related solutions for organizational customers.
Prepare as well as install cost efficient, operational and supportable solutions to attain complex client needs and SLAs.
Provide precise technical documentation as well as written ISO9001 methods to assure various company members of delivery team assist to monitor, troubleshoot and change complex customer atmosphere.
Provide suitable training to all delivery team members as required.
Learn automated organizational resource functions as well as terminology.
Ensure to learn organization’s alert management platforms, terminology and functions.
Learn and attain thorough knowledge on company product offerings.
Upgrade knowledge regularly on latest OS technologies.
Provide support or training to various engineers.