Information Technology Associate Responsibilities and Duties

Support faculty and students to install and maintain operating systems, LAN, technology equipment and consult customers to use and develop multimedia and security.

Extend routine technical customer support.

Research problems and suggest solutions.

Estimate resources and progress reports.

Learn on complex computing area and networking environment.

Contact customers and technical staff to identify information requirements.

Ensure accuracy and compliance of work with project quality standards.

Train and engage in professional development sessions.

Document work by entering entries in call tracker system on time.

Receive telephone, and email support requests.

Finish and follow-up on customer trouble calls in detail and time conscience manner.

Maintain and repair printer.

Consult customer on data archive and backup.

Offer on-call support on nights and weekends.

Document customer issues, correspondence, problem description and resolution.

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