IT Technical Support Specialist Responsibilities and Duties

Posted in Job Responsibilities

Provide technical support to all desktops and laptops in network environment and perform troubleshoot on all network and equipment issues.

Administer all customer issues, manage all requests and prepare documents for all technical solutions and monitor all antivirus infrastructures and monitor all virus security threats.

Prepare draft and update all technical documents and provide support to all IT applications and services and ensure optimal level of communications with customers and provide required updates and administer efficient working of all Windows network.

Manage all local network and server issues for network engineers and assist to identify all issues in operational processes and recommend strategies for improvements and maintain all computer hardware and software and ensure compliance to all site requirements.

Coordinate with customers for all hardware and software ordering processes as per customer requests and provide appropriate training to all internal customers.

Train all staff and clients in technical and procedural training for IT departments and provide support to all enterprise infrastructure tools and provide all support to center.

Perform troubleshoot on all PC systems and perform required maintenance on all computer hardware and software and prepare all software packages for all operating systems and evaluate all operations and recommend improvements as per requirement.

Monitor all employee requests and inquiries and ensure appropriate response to all and monitor all issues and track same for resolution and administer all system hardware and software.

Manage all hardware and perform required repair and modification as per requirement and install all phone lines to provide technical support.

Analyze all issues and escalate issues if required to senior management for resolution and assist to set up all equipments.

Manage all problem tickets for all enterprises and provide subject matter expertise on all IT technical issues and recommend incorporation of new technologies.

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