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Automotive Services Manager Responsibilities and Duties

Greet customers and interact with them to understand their vehicular problems.

Drive the vehicle with the technician and the customer to gain firsthand knowledge of the vehicular problems.

Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.

Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.

Ensure delivery of vehicles to customers on time.

Handle and manage softly the minor complaints and irritants with the customers.

Educate customers on maintaining their vehicles free from troubles and problems.

Supervise, manage and monitor automotive service technicians and repairers.

Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.

Ensure customer satisfaction at the highest level through effective services and repairs.

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