Online Sales Manager Responsibilities and Duties

Identify and secure potential clients by cold-calling, e-mailing or direct meeting.

Create and maintain positive client relationships to build business.

Define and implement sales strategy and technique to establish marketing goals.

Understand client’s needs and tailor products to meet client requirements.

Create innovative ways to build business from individual accounts.

Work with sales team to identify opportunities for new markets and growth.

Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals.

Perform up-selling and cross-selling of products to clients.

Conduct effective sales presentation for potential customers.

Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.

Evaluate and enhance current trade shows, conventions, and other marketing events to develop new opportunities.

Hire and train sales personnel in online sales and marketing skills.

Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.

Develop best practices for online sales and customer services.

Ensure sales team complies with company policies, procedures and business ethics codes.