Production Support Engineer Responsibilities and Duties

Support trouble-shooting client issues with high level data analysis and project review.

Evaluate client applications using apt hardware and software platform based on given configuration.

Develop code updates to fix reported defects.

Maintain interaction within entire organization and third party related entities.

Provide detailed information with Tier 1 clients as required.

Implement best programming practices in software engineering.

Engage in internal issues review and client calls.

Assist in support hours of operation and off hour production emergencies.

Perform level of effort estimates for assigned tasks and change orders.

Revise client identified issues and contribute to SOW/FS/Tech Specs as required.

Help stabilize new products from R&D into Production.

Identify root causes of technical issues in production and out of box failures.

Design and develop solutions to fix identified problems.

Interact with project teams for new products development giving insights from technical issues of previous products.

Study and recommend corrective solutions for enhancing manufacturing efficiency.