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Production Support Responsibilities and Duties

Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure.

Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.

Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.

Analyze all business processes and ensure compliance to all controlled processes according to business requirement.

Monitor and provide support to workflows and provide expert knowledge on all workflow designs.

Provide 24×7 operational support to all production practices on holidays and weekends.

Develop and maintain professional relationships with all online business teams and provide support to web store.

Monitor all alerts and escalate all issues for all procedures and systems.

Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.

Greet all customers pleasantly and ensure compliance to all customer requirements.

Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

Prepare test applications and review all Java application servers.

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