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Production Support Manager Responsibilities and Duties

Discuss all production support aspects with application development management.

Provide technical support for Mainframe production cycles jobs and troubleshoots issues.

Develop relations with business community and the out sourced service providers.

Arrange, assign, adjust and monitor shifts to have apt coverage.

Provide additional support to existing production support procedures.

Interact with infrastructure, release management, change management, QA, DBA and application teams.

Provide regular status reports to management on application status and other metrics.

Collaborate with management to improve and customize reports related to production support.

Prioritize issues raised and resolve it accordingly.

Coordinate escalation and resolution of major service issues.

Report promptly to management and business partners regarding critical outages until resolution.

Manage off-shore, outsourced vendor to an SLA and execution of critical situations.

Allocate resources to resolve problems/incidents.

Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects.

Coordinate areas of communication within firm having impact on scope, budget, risk and resources.

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