Sell optional products for meeting customer wants and needs.
Support customers with directions, maps and local area information.
Check customer rental parameters for ensuring understanding of rates and service charges.
Update rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.
Receive telephone calls and handle customer issues or direct messages to appropriate personnel.
Attend calls and support customers efficiently.
Coordinate with queued customer to reduce wait time and encourage efficient service.
Ensure accuracy of return date and time on rental agreement.
Complete rental or parking information for customers, disclose rates and terms of rentals and get signatures through effective sales techniques to utilize service options.
Ensure rental office area cleanliness and conduct associated custodial duties.
Communicate with bus drivers through two way radio to handle customer pickup and delivery.
Retrieve money collected in shifts and complete deposit slip and keep money in safe.
Prepare Rental Agreement Folder with necessary details.
Review and submit reports to supervisor.
Finish car exchange requests in computer system.