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Route Manager Responsibilities and Duties

Apply fertilizers and pesticides to lawns as per schedule, safety rules and instructions.

Drive company vehicle to commercial client location.

Respond to customer requests over telephone and in-person service calls on time.

Measure potential customers’ lawn to offer and accurate cost of TruGreen’s lawncare service.

Plan, distribute, oversee and follow-up daily route assignments to ensure servicing customers as per company standards.

Manage end of day check-in process, capture and communicate key service, safety and equipment issues.

Review weekly demand for routes, determine potential gains from re-routing and suggest re-routes to routing specialist.

Log Truck Team hours every day.

Communicate with Truck Team members to instruct and update them on daily workload.

Track and ensure Truck Team members perform as per expectations.

Communicate with customers through phone to re-confirm job schedules and handle issues.

Contact Call Center to confirm job availability and confer job description.

Manage vehicle and equipment through cleanliness, safety and maintenance.

Establish and oversee productivity, service and safety targets for route and driver.

Notify customer service of specific area delivery days.

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