Community Support Specialist Responsibilities and Duties

Administer all email boxes on everyday basis and provide support to all members for message boards and other features.

Provide and monitor all post alerts on notice board and inform management as appropriate.

Participate and moderate various help forums on daily basis.

Maintain knowledge on all board alerts and recommend appropriate resources to board participants to assist to develop various strategies.

Evaluate all new member registration on community site.

Manage and evaluate all board posting and identify any potential issues and inform management of same.

Assist community management to select appropriate message board posting through regular evaluation.

Analyze all user trends and provide feedback for same and prepare reports for all queries and complaints of customers.

Coordinate with community staff on variety of community projects.

Perform various Quality Assurance tasks for customers and departments.

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