Family Support Worker Responsibilities and Duties

Identify service needs of at-risk families working with caseworkers.

Conduct home visits to families to engage them to attain needed services.

Assist families to obtain services by making referrals, providing transportation and accompanying them to appointments.

Manage and maintain good professional relations with caseworkers.

Ensure to complete progress notes and other case record notes on time.

Support development and maintenance of client records and program documentation complying with contract and CHS standards.

Implement appropriate modeling techniques, education and other supportive services as delineated in service plan.

Support Case Manager, Counselor and Social Worker in family assessment and provide case management services.

Arrange transportation of clients for medical appointments, counseling and shopping.

Oversee quality of care conforming contract requirements for contacting clients by phone, letter, and conducting home/residential visits.

Facilitate educational classes like parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/prenatal care etc.

Monitor and manage children in absence of parents.

Participate actively in weekly client staff meetings.

Provide on call support as required and scheduled.

Involve in quality improvement process.

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