Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.
Coordinate with internal and external clients and provide assistance on phone and resolved all queries.
Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.
Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
Manage everyday work activities and informed supervisor appropriately.
Administer and collect all metrics on processes and identify data points to improve all processes.
Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
Monitor all data entry operations and ensure compliance to timeframe.
Ensure and maintain effective professional relationships with staff.
Perform quality check assessment on all processes of various associates.
Coordinate with team members and ensure achievement of all team objectives and goals.
Analyze all issues of internal and external clients and provide effective resolutions for same.