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Travel Counselor Responsibilities and Duties

Prepare international and domestic travel arrangements for customers inclusive of air, rail, hotel plus ground transportation.

Maintain accessible online resources to assure conformance with customers’ travel policy.

Recommend clients of international travel needs like passports, visas and immunizations etc.

Study, learn and interpret international pricing rules as well as procedures.

Ensure to operate within common procedures with supervised outcomes and under minimum direct supervision.

Interact with travel arranger, traveler and travel manager.

Provides best level of assistance for client service as well as technical issues.

Utilize company preferred suppliers to maximize profit and ensures adherence with clients’ travel policy.

Resolve all easy customer problems as well as complaints.

Head responsibility for timely and proper company servicing for Travel arrangements for all corporate clients.

Provide professional support for incoming client telephone calls for service and sales.

Maintain top degree telephone etiquette on every call taken.

Conduct all outbound calls as required for collections, requested call-backs and date consolidation etc.

Maintain and update reservation information complying with company guidelines.

Provide support to prepare departmental reports as well as other documentation.

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