Customer Service Administrator Resume

Posted in Administrator Resume Examples

Thomas Combs

2549 Charles Street

Ann Arbor, MI 48108



Job Objective Seeking opportunity to improve my skills within this field and in a position as a Customer Service Administrator with your organization.

Work Experience:

Customer Service Administrator, November 2007 – Present

J. Morrissey & Co., Ann Arbor, MI

  • Verified all contracts that are terminated and processed the equipment return authorizations.
  • Coordinated with the customers to prepare documents on return policies.
  • Recommended solutions for the improvement of the business and the overall process.
  • Ordered cancellations on the customer requests and prepared the final invoice for the orders.
  • Monitored the pickup of the equipment on time, followed up on customers who are overdue on the return.
  • Managed and analyzed the data of various departments.

Customer Service Administrator, December 2001 – October 2007

OSI Systems, Inc, Ann Arbor, MI

  • Performed various tasks such as maintaining the procured contracts, invoicing of the products and providing quotations.
  • Prepared the invoices of the Service department for various expenses such as hotel bills, air travel and other systems as required.
  • Coordinated with the customers for new contracts and renewal of the old ones.
  • Facilitated the contracts by providing quotation to the customer for the maintenance contracts.
  • Verified all the service reports to review the inclusion of all expanses.

Summary of Qualifications:

  • Vast experience in administering new contracts customer service facility
  • Sound knowledge of data entry and resolving issues on the same
  • Exceptional knowledge of increasing the performance based feedback
  • Familiarity with JD Edwards, Baan, Oracle and ERP systems
  • Ability to establish and maintain outstanding customer satisfaction
  • Ability to maintain records of the data
  • Ability to multitask and prioritize the work accordingly to meet the deadlines
  • Good customer service skills


Bachelor’s Degree in Public Administration, San Antonio College, San Antonio, TX

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