Help Desk Administrator Resume

Posted in Administrator Resume Examples

Robert Pettit

4526 Layman Court

Gainesville, GA 30501



Job Objective Help Desk Administrator looking for position within your organization in order to enhance my skills.

Highlights of Qualifications:

  • Remarkable experience in service desk management level
  • Huge knowledge of managing an IT service desk
  • Deep knowledge of working with IT service processes
  • Familiarity with infrastructure, network and desktop environments
  • Amazing ability to work with data
  • Superior written and verbal skills

Professional Experience:

Help Desk Administrator

IntelliDyne, Gainesville, GA

November 2007 – Present

  • Imparted end-user support.
  • Aided users with basic questions.
  • Maintained records resolution and user agreements.
  • Formulated database of issues.
  • Updated end user hardware and software.
  • Managed end user computer equipment.

Help Desk Administrator

Merkle Inc, Gainesville, GA

December 2003 – October 2007

  • Oversaw help desk ticket system.
  • Handled staff questions and emails.
  • Managed issues and coordinated with IT staff.
  • Corresponded with IT and business units.
  • Installed hardware and software systems.
  • Maintained documentation for help desk.


Bachelor’s Degree in Computer Science

Fox College, Oak Lawn, IL

  • 1.0.0Version
  • 206Download
  • 1File Count
  • March 1, 2020Create Date
  • March 1, 2020Last Updated

Create your own professional looking resume for free using our resume builder!