2334 Hartway Street
Florence, SD 57235
Job Objective Seeking Remedy Administrator position with a quality organization in which to use my skills and special abilities to contribute to the growth of the organization.
Highlights of Qualifications:
- Remarkable experience of administering Remedy v7 AR – Action Request Service Management tool
- Huge knowledge of Remedy AR System Administration procedures
- Deep knowledge of creating Service Management technical support
- Familiarity with database management, HTTPS and SQL environments
- Amazing ability to grasp customer’s Remedy system
- Outstanding ability to implement technical solution
- Superior customer service skills
- Excellent analytical and problem solving skills
Catapult Technology, Florence, SD
November 2007 – Present
- Enforced Remedy applications and workflow enhancement.
- Established customized Remedy forms.
- Set up Remedy ARS system.
- Outlined new AR client and web applications.
- Aided web based applications.
- Imparted after hours and on-call support.
CyberTec, Inc, Florence, SD
December 2003 – October 2007
- Provided reliable backup and recovery of data.
- Set up servers and managed network applications.
- Aided database design and schema layout.
- Managed outlining of weekly reports.
- Evaluated present performance of application.
- Handled application and documentation preparation.
Bachelor’s Degree in Computer Science
Middle Georgia College, Cochran, GA