Airport Passenger Service Agent Resume

Posted in Agent Resume Examples

Bradley Gerber
28930 Jasmine Creek Ln
Madison, FL 32340
[email]

Job Objective To obtain an Airport Passenger Service Agent position and utilize my experience and skills for the successful completion of each job task.

Work Experience:

Airport Passenger Service Agent, May 2004 – Present
Swissport USA, Inc., Madison, FL

  • Issued and checked tickets and travel documents, managed cash and processed airline travel vouchers.
  • Operated computerized passenger ticket terminal.
  • Ensured availability of cabin seats or space on aircraft and verified passenger counts.
  • Checked baggage and directed passenger to designated area.
  • Responded to telephone inquiries and provided information on flight arrivals and departures.
  • Handled passengers requiring special assistance such as disabled passengers, parents with infants, etc.
  • Obtained lost and found reports.

Airport Passenger Service Agent, March 2002– April 2004
Air Wisconsin, Madison, FL

  • Logged and stored baggage left over from flights.
  • Maintained log of all unclaimed baggage and handled other customer related functions as assigned such as cleaning of aircraft as needed, Working Hours Full and part time positions as available.
  • Worked as a member of team to accomplish timely passenger check-in at ticket counters, and departure and arrival gates.
  • Provided superior passenger service assistance and customer services to passengers of related airlines.
  • Conducted ground security screenings, and other related duties.
  • Worked with contracted ground handlers to ensure the timely delivery of passenger baggage.

Summary of Qualifications:

  • Deep knowledge of all security requirements
  • Excellent knowledge of Ticket and baggage tag printing equipment, scales for weighing passenger baggage and carrier specific reservation and ticketing software
  • Familiarity in maintain FAA, airport, and Customs identification, seals, and authorizations
  • Profound ability to provide passenger needs and meet quality standards for services
  • Capable to assist passengers with misplaced baggage and unaccompanied minors (UMs)
  • Excellent ability to gather data, information and prepare reports
  • Amazing ability to produce all required, work-related documentation
  • Good communication and organizational skills
  • Ability to maintain a well-groomed appearance and a pleasant personality
  • Ability to work under pressure and regularly lift and move up to 50 pounds

Education

Associate Degree in Trade & International Transport, Gogebic Community College, Ironwood, MI


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Airport Passenger Service Agent Resume

Posted in Exemples de CV Agent

Exemple de CV Agent d’escale commercial

Informations personnelles

Alice Lamy
3, rue du Départ
95880 Enghien-les-Bains
Tél. : +33(0)6 92 25 76 98
[email protected]

Objectif professionnel Agent d’escale commercial

Je recherche un poste d’agent d’escale commercial dans un aéroport, notamment en Île-de-France. Je mettrais à profit mes expériences et compétences afin de servir au mieux toutes les tâches qui me seront confiées.

Compétences personnelles

  • Fortes connaissances en réglementation sécuritaire et protocoles de sécurité aéroportuaire
  • Parfaite connaissance des dispositifs d’enregistrement des bagages et de délivrance des cartes d’embarquement
  • Parfaite connaissance des dispositifs de pesée des bagages
  • Parfaite connaissance des modalités de réservation en ligne et sur place, et des logiciels de réservation des vols (Amadeus)
  • Familière avec les protocoles d’identification de la clientèle, les protocoles de vente de billets, et les protocoles d’autorisations nécessaires avant de prendre certaines décisions (réorganisation d’un vol)
  • Aptitude particulière à interagir avec la clientèle et à répondre à leurs attentes, au sein de l’aérogare
  • Aptitude à gérer des situations spécifiques telles que la perte de bagages, de bagages mal embarqués, l’excédent de bagages, ou encore le cas de mineurs non accompagnés
  • Connaissances approfondies en matière de gestion de bases de données
  • Présentation soignée, bonnes aptitudes à la communication

Expérience professionnelle

Agent d’escale commercial
Aéroport Roissy Charles-de-Gaulle – Paris, France
Mai 2004 à ce jour

  • Responsable de l’émission et de l’enregistrement des billets électroniques, vérification et édition des documents de voyage des passagers
  • En charge des opérations d’informatisation des données d’enregistrement des passagers
  • Vérification et suivi des places des passagers dans l’avion ainsi qu’en amont, de leurs réservations de sièges
  • Renseignements téléphoniques auprès des passagers sur les horaires

Agent d’escale commercial
Aéroport Roland-Garros – La Réunion, France
Mars 2002 à avril 2004

  • Vérification du nombre de passagers à bord avant décollage
  • Vérification des bagages avant embarquement et conduite des passagers sur le terminal d’embarquement
  • Prise en charge des bagages perdus, oubliés ou égarés
  • Aide aux membres des comptoirs d’enregistrement en cas de forte affluence
  • Responsable pour fournir des informations téléphoniques sur les arrivées et départs
  • En charge des passagers présentant des particularités (personnes à mobilité réduite, parents avec des enfants…)

Éducation et formation

BTS Commerce
ESUP Paris – Paris, France


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Airport Passenger Service Agent Resume

Posted in Agent CV Examples

Airport Passenger Service Agent CV Template

Contact Info

Blake Hughes
26 Mid Barrwood Rd
Kilsyth, Glasgow
Scotland, G65 0ER
(01695) 438883
[email protected]

Airport Passenger Service Agent CV Summary

To obtain an Airport Passenger Service Agent position and utilise my experience and skills for the successful completion of each job task.

Personal Skills

  • In-depth understanding of all security requirements
  • Excellent knowledge of ticket and baggage tag printing equipment, scales for weighing passenger baggage and carrier-specific reservation and ticketing software
  • Familiarity with FAA, airport, and Customs identification, seals, and authorizations
  • Profound ability to provide for passenger needs, and meet quality standards for services provided
  • Capable to assist passengers with misplaced baggage and unaccompanied minors (UMs)
  • Excellent ability to gather data and prepare reports
  • Amazing ability to produce all required work-related documentation
  • Good communication and organisational skills
  • Ability to maintain a well-groomed appearance and a pleasant personality
  • Ability to work under pressure and regularly lift and move up to 50 pounds
  • Work Experience

    Airport Passenger Service Agent
    Heathrow Airport, London
    May 2004 – Present

  • Issue and check tickets and travel documents, manage cash and processed airline travel vouchers.
  • Operate computerised passenger ticket terminal.
  • Ensure availability of cabin seats or space on aircraft, and verify passenger counts.
  • Check baggage and direct passengers to designated area.
  • Respond to telephone inquiries and provide information on flight arrivals and departures.
  • Handle passengers requiring special assistance, such as disabled passengers, parents with infants, etc.
  • Obtain lost and found reports.

    Airport Passenger Service Agent
    Manchester Airport, Manchester
    March 2002 – April 2004

  • Logged and stored luggage left over from flights.
  • Maintained log of all unclaimed luggage and handled other customer-related functions as assigned, such as cleaning aircraft, working full and part-time positions, as available.
  • Worked as a member of team to accomplish timely passenger check-in at ticket counters, as well as departure and arrival gates.
  • Provided superior passenger service assistance and customer services to passengers of related airlines.
  • Conducted ground security screenings and other related duties.
  • Worked with contracted ground handlers to ensure the timely delivery of passenger luggage.
  • Education and Training

    BA (Hons) International Tourism Management
    Liverpool John Moores University, Liverpool


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