Collection Agent Resume

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Here is the Collection Agent Resume example:

Bradley Andersen

10541 Peruvian Way

Carson, CA 90746

[email]

Job Objective Seeking to obtain a Collection Agent position with an organization where I can utilize my skills and be an asset to the employer.

Work Experience:

Collection Agent, May 2004 – Present

Pitney Bowes, Carson, CA

Analyzed the customers’ financial situation and offered the best payment solutions.
Performed consistently to meet performance standards set by the department.
Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
Participated in monthly management roundtables and feedback sessions.
Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.

Collection Agent, March 2002– April 2004

Redline Recovery Services, Carson, CA

Performed skip-tracing techniques to locate consumers to collect debt.
Handled situations to overcome stalls and objections.
Suggested money sources for debt payment.
Contacted consumers, negotiated payment arrangements.
Updated the customer record with new information, and record.
Recognized FFS collection criteria set forth and adhered to follow it.

Summary of Qualifications:

Remarkable experience working as a collection agent within a financial institution
Skilled in preventing losses, controlling delinquent balances and collecting delinquent accounts
In-depth knowledge of collection practices, regulations and procedures
Excellent track record in administering collections
Proven ability to update the customer record with new information
Strong analytical and problem-solving skills
Great ability to adapt to flexible working environment

Education

Associate Degree in Accounting, Alabama Southern Community College, Monroeville, AL