Front Office Agent Resume

Posted in Agent Resume Examples

Bradley Gerber

28930 Jasmine Creek Ln

Madison, FL 32340


Job Objective Seeking a position as Front Office Agent where I can utilize my knowledge and experience in reputed organization.

Work Experience:

Front Office Clerk, May 2004 – Present

Hyatt Hotel and Resorts, Madison, FL

  • Campaigned to check guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards.
  • Administered the guest registration process and communication of hotel services and promotions.
  • Attended and managed to take care of general guest complaints and issues.
  • Processed forms of payment and responded to guest inquires.

Front Office Clerk, March 2002– April 2004

Resort at Squaw Creek, Madison, FL

  • Focused on checking guests in and out and monitored monies transactions.
  • Maintained positive relationship with guest all the time.
  • Resolved guest complaints to provide satisfaction to guest.
  • Coordinated with the assigned bank and ensured accuracy in contract documents.
  • Maintained secrecy of guest and hotel data.

Summary of Qualifications:

  • Remarkable experience in delivering excellent customer services and cash handling
  • In-depth knowledge of basic accounting and city attractions
  • Excellent verbal and written communication skills
  • Ability to assist guests with questions, directions, check-in and check-outs
  • Ability to stand for long periods of time
  • Proficient in Typing and using 10-key
  • Proven ability to make change quickly and accurately
  • Sound customer service skills


Associate Degree in Public Relations, South Louisiana Community College, Lafayette, LA

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