Guest Service Agent Resume

Posted in Agent Resume Examples

Cody Sowell

2764 N Macondray Ln

Bristol, TN 37620


Job Objective To obtain a Guest Service Agent position and to contribute to the success and reputation of the company.

Work Experience:

Guest Service Agent, May 2004 – Present

HEI Hotels & Resorts, Bristol, TN

  • Campaigned to sell tickets and other promotional items to guests handling cash, credit cards and checks accurately.
  • Operated a computer terminal and recorded discount information, separately tracking each coupon and promotion.
  • Performed simple arithmetic calculations with accuracy and with reasonable speed.
  • Provided quality guest interaction and service; and balanced and cleared terminal.
  • Developed and maintained harmonious relationship with other employees.

Guest Service Agent, March 2002– April 2004

HJ Russell & Company, Bristol, TN

  • Acted as a liaison between guests and the services provided within and outside of the facility.
  • Promoted services of the hotel with the intent of complete satisfaction of the guest.
  • Responded to any request of the guest in a timely fashion and followed through.
  • Administrated the policies and procedures of the Guest Services Department.
  • Coordinated and assisted other departments for better Guest Services.
  • Administered constant vigilance of hotel and department for assistance and guidance.

Summary of Qualifications:

  • Remarkable experience as Guest Service Agent
  • Skilled in cash handling, answering telephones, providing local information to guests
  • In-depth knowledge of checking-in and checking-out guests
  • Proven experience to remain calm and courteous whilst communicating with guests
  • Profound ability to prioritize, organize and follow up and focus attention on details
  • Proven ability to keep guest information confidential
  • Great ability to provide legible statement and directions
  • Outstanding ability to physical tasks for extended periods of time


Associate Degree in Human Resources, Genesee Community College, Batavia, NY

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