Passenger Service Agent Resume

Posted in Agent Resume Examples

Bradley Gerber

28930 Jasmine Creek Ln

Madison, FL 32340


Job Objective Seeking a position as Passenger Service Agent where I can utilize my knowledge and experience in reputed organization.

Work Experience:

Passenger Service Agent, May 2004 – Present

Swissport USA, Inc., Madison, FL

  • Verified passenger departure documentation.
  • Greeted check-in passengers and checked their baggage.
  • Assisted passengers with misplaced baggage.
  • Assisted unaccompanied minors and reschedule passengers with flight interruptions.
  • Assisted passengers on arriving through international flights.
  • Ensured to check documentation for all international departures and adhered to comply with all security requirements.

Passenger Service Agent, March 2002– April 2004

Air Wisconsin, Madison, FL

  • Provided check-in and gate services to various airlines based on their requirements.
  • Facilitated in designating seat assignments.
  • Administered matching manifest to on-board count.
  • Maintained current knowledge of all flight times during shift.
  • Maintained contact with airlines and client representatives.

Summary of Qualifications:

  • Remarkable airline and hospitality customer service experience
  • Ability to interpret weather reports and flight schedules
  • Amazing ability to work under stressful circumstances
  • Proficient with Carrier specific reservation and ticketing software
  • Familiarity with Ticket and baggage tag printing equipments and weighing passenger baggage
  • Profound ability to fluently speak, read, write in English and Spanish
  • Excellent time management and prioritizing skills
  • Strong verbal and oral communication skills


Bachelor’s Degree in Trade & International Transport Logistics, University of North Texas, Texas, TX

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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