Work At Home Agent Resume

Posted in Agent Resume Examples

Bradley Gerber
28930 Jasmine Creek Ln
Madison, FL 32340

Job Objective To obtain a Work At Home Agent position in a company that will allow me to grow with the company.

Work Experience:

Work At Home Agent, May 2004 – Present
Asurion, Madison, FL

  • Provided customer assistance via mail, fax and email.
  • Operated computer on-line guidelines for the purpose of responding to customer inquiries on function and replacement of defective parts.
  • Followed escalation procedures as needed.
  • Completed, processed, and maintained applicable paperwork and records.

Work At Home Agent, March 2002– April 2004
Department of Workforce Services, Madison, FL

  • Made reservations for customers over the telephone using browser based reservation system from Home.
  • Maintained productivity goals with the help of supervisor and training staff.
  • Adhered to formal attendance expectations and overall company policies and procedures.
  • Provided technical support to customers regarding equipment.
  • Communicated with customer on the phone and via written correspondence.
  • Provided information and assistance on product use, hardware and software problems.

Summary of Qualifications:

  • Strong ability to work independently and achieve results
  • Superior phone and etiquette skills
  • Excellent communication skills – written, verbal and listening
  • Familiarity with Microsoft Word, Excel, IE and Skype
  • Must have home internet access and phone
  • Typing speed of 50 W.P.M
  • Ability to resolve customer problems and complaints in an effective and professional manner
  • Ability to aggressively pursue sales through innovative marketing


Associate Degree in Medical Billing and Coding, Volunteer State Community College, Gallatin, TN

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