Customer Support Analyst Resume

Posted in Analyst Resume Examples

Paul Hendey

5821 S Mayfield Ave

Chicago, IL 60652



Job Objective Obtain a Customer Support Analyst position in a well established firm that offers opportunities for professional growth.

Highlights of Qualifications:

  • Certified in MRM and MCM
  • Remarkable ability to creatively utilize all available resources to satisfy customer
  • Excellent communication and writing skills
  • A great deal of experience with client server and web-based applications
  • In-depth knowledge of Visual Studio, Oracle, SQL Server, HTML and email deliverability
  • Strong troubleshooting and support skills
  • Ability to manage issues with calm, comfort, and ease.

Professional Experience:

Customer Support Analyst, August 2005 – Present

McKesson Corporation, Chicago, IL

  • Developed and maintained in-depth knowledge of products in order to support customers.
  • Managed customer’s expectations and ensured satisfaction with products.
  • Ensured that every customer is treated professionally and with respect.
  • Acted as a customer advocate to Product Management and Development.
  • Communicated with Quality Assurance to report bugs recognized by customers.
  • Ensured proper escalation took place for unresolved issues and customer remains are satisfied.
  • Gained and maintained current knowledge of Support Policies and Procedures.

Customer Support Analyst, May 2000 – July 2005

Deltek Systems, Chicago, IL

  • Consistently prioritized a shifting workload to ensure that all situations are addressed in a timely manner.
  • Exchanged and shared information through a variety of methods such as email, knowledgebase, case notes, chat sessions and blogs.
  • Managed and handled multiple internal systems while communicating with customers and troubleshooting various issues.


Bachelor’s Degree in Accounting, University of California, Berkeley, CA

Create your own professional looking resume for free using our resume builder!