Workflow Analyst Resume

Bradley Moore

7930 Carpenter St, Apt#45

Seattle, WA 98119

(555)-555-5555

[email]

Job Objective Workflow Analyst position where I can effectively utilize my skills and expertise.

Highlights of Qualifications:

• Ability to understand network technologies and components
• Excellent interpersonal, organizational and communication skills
• Excellent analytical and critical thinking skills
• Ability to recognize key terms and concepts around ITSM processes

Professional Experience:

Workflow Analyst

McKesson Corp., Seattle, WA

August 2005 – Present

• Worked with SQA Analyst software development teams to test products in a fast-paced commercial software development environment.
• Established and lead a global informal workgroup of all finance LWSs.
• Ensured that users can obtain reports that they need to do their job.
• Reported design, construction and training using end user reporting tools from SAP Business Objects.

Workflow Analyst

RSA CORP, Seattle, WA

May 2000 – July 2005

• Assisted production teams to identify opportunities for significant positive impact through observation and workflow mapping.
• Developed and prepared proposals for process and workflow improvement projects.
• Proficiently lead multi-disciplinary, multi-department teams.
• Ensured that progress on projects advanced in a timely manner.
• Provided Content Services sales support for customer visits.

Education

Bachelor’s Degree in Computer Science

University of California, Berkeley, CA