Desk Assistant Resume

Posted in Assistant Resume Examples

Michael Archer

5327 N Barranca Ave

San Francisco, CA, 94158



Objective Seeking the Desk Assistant position where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Skills:

  • Certified Desk Assistant with experience of working within a fast paced environment
  • Familiarity with Front Desk check in /out and credit procedures
  • Outstanding ability to respond to emergency situations in a calm, professional manner
  • Excellent organizational and communication skills
  • Ability to read and interpret documents
  • Great ability to draft status report information for special staff
  • Amazing ability to coordinate with guest and determine their requirements
  • Excellent verbal, written and interpersonal skills
  • Ability to handle phone calls, email and fax
  • Uncommon ability to work well under pressure while managing multiple tasks
  • Strong Physical ability to lift and carry up to 25 lbs

Work Experience:

Desk Assistant, August 2005 to till date

Lifetime Fitness, San Francisco, CA

  • Assisted customers in desktop troubleshooting and recommended solutions.
  • Used the ticketing system that logged status of all incoming call/emails.
  • Sought assistance from co-workers as when appropriate.
  • Provided outstanding customer service.
  • Responded to member questions, comments, and concerns.
  • Answered and transferred phone calls in a timely and professional manner.
  • Trained desk staff through standard operating procedures.

Desk Assistant, May 2000 to July 2005

Terranea Resort, San Francisco, CA

  • Verified all incoming and outgoing deliveries were clearly labeled with the correct address and documented those details as was needed.
  • Communicated with all internal employees.
  • Contacted delivery employees and ensured fast, efficient, and professional delivery of all client packages.
  • Assisted in entering information into computer system as was needed.
  • Answered incoming phone calls and made outgoing follow-up calls as was needed.
  • Delivered exceptional customer service.


Associate Degree in Business Operations, Randolph Community College, Asheboro, NC

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  • March 1, 2018Create Date
  • March 1, 2018Last Updated

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