Call Center Associate Resume

Posted in Associate Resume Examples

Daniel Gold

5585 San Juan Way

Downey, CA 90241

(555)-555-5555

[email]

Job Objective To obtain a Call Center Associate position in a highly reputed organization.

Summary Skills

Vast customer service experience in fast paced call center environment

Familiarity with ticketing systems, and Helpdesk

Ability to multi-task and meet multiple demands

Ability to facilitate service recovery to maintain the companies and clients reputation

Excellent telephone etiquettes and admirable written and verbal communications skills

Proven ability to provide satisfaction to customers

Sound track record of communicating through e-mail

Work Experience:

Call Center Associate, August 2005 to till date

Aerotek, Downey, CA

  • Answered calls providing information on card activation, PIN replacement, lost and stolen cards, and coupon conversions.
  • Answered calls from retailers to provide prompt, accurate service.
  • Kept abreast of all services offered.
  • Diagnosed and troubleshoot problems and administered appropriate action.

Call Center Associate, May 2000 to July 2005

DirectBuy, Downey, CA

  • Answered to telephone complaints via scripts and procedures.
  • Compiled information and resolved inquiries and logged customer calls.
  • Confabulated regarding appropriate resolution options.
  • Informed customers about services available and assessed customer needs.
  • Ensured that excellent service was provided to customers.
  • Communicated relevant customer feedback including requests to Manager on Duty.

Education

High School Diploma, Thomas Jefferson University, Pennsylvania, PA


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