Customer Care Associate Resume

Posted in Associate Resume Examples

Kimberly Saenz

29860 State Highway 67

Austin, MN 55912



Job Objective Seeking a Customer Care Associate position that offers an immediate challenge, career opportunity, and advancement.

Summary Skills

Vast experience in customer service, call center and sales

In-depth knowledge of telephone services available, customer service policies and procedures

Excellent, 10-key by touch and typing skills

Proficient with SAP R/3, CRM, Internet, Lotus Notes, Word, and Excel

Strong customer service skills and problem solving ability

Expert in providing superior customer service

Effective communication and interaction skills

Work Experience:

Customer Care Associate, August 2005 to till date

CenturyTel, Inc., Austin, MN

  • Succeeded in maximizing Company revenues using appropriate sales and customer service techniques.
  • Promoted a friendly exchange of information with customers.
  • Maintained customers accounts – verified and updated information.
  • Interacted with subscribers on service calls, billing issues, credit issues and overall satisfaction of services.
  • Ensured Company’s billing and remittance procedure information was provided to customers.
  • Processed and documented customer payments, provided appropriate adjustments, refunds, write-offs, when necessary.

Customer Care Associate, May 2000 to July 2005

AspenTech, Austin, MN

  • Assisted customers in the selection of product by effectively communicating product and service offerings over the phone.
  • Resolved customer problems in a prompt manner.
  • Succeeded in ensuring the monitoring standards on phones and through written correspondence.
  • Facilitated to work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.


High School Diploma, Lincoln Memorial University, Tennessee, TN

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