Customer Service Consultant Resume

Posted in Consultant Resume Examples

Anna Nowlan

87 Langdon Hill Rd

Salem, MA 01970



Job Objective To obtain a Customer Service Consultant position and contribute to the success and reputation of the company.

Work Experience:

Customer Service Consultant, August 2005 – Present

PNC Bank NA, Salem, MA

  • Researched and resolved borrower’s problems and communicated results.
  • Interacted with internal and external service partners.
  • Troubleshot borrower issues and suggested alternative solutions and services.
  • Identified and defined value-propositions for products and market segments.
  • Responded to interested customers about specific vehicles.
  • Assisted customers through getting financing and determined the monthly payment budget.
  • Identified incentives to purchase and ensured best possible price.

Summary of Qualifications:

  • Extensive experience working in call center
  • Ability to effectively deal with all levels of customers in a professional
  • Excellent listening and communication skills
  • Proficient with Word, Excel and other desktop applications
  • Fluent in English, Spanish and French
  • Excellent detail orientated, with the ability to learn and follow policies and procedures correctly
  • Basic computer skills and ability to type at least 50 words per minute


Bachelor of Science in Marketing, Florida International University, Florida, FL

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