Network Field Engineer Resume

Posted in Engineering Resume Examples

Freddie Ortiz

3817 Masonic Hill Road

Little Rock, AR 72201



Job Objective To obtain a position of Network Field Engineer in a reputed organization where I can practice my skills and education.

Highlights of Qualifications:

  • Vast experience in network operations, switching and data communications
  • Huge knowledge of various network systems, LAN and WAN networks
  • In-depth knowledge in rack and stack, installation, and maintenance of network equipment
  • Ability to analyze and resolve all problems
  • Ability to plan projects and prioritize workload
  • Ability to manage multiple projects, customer issues and demands while providing exceptional customer service
  • Excellent communication and interpersonal skills

Professional Experience:

Network Field Engineer, August 2005 – Present

Jack Henry and Associates, Little Rock, AR

  • Provided technical support to customers on all network issues.
  • Assisted customer and performed on site maintenance, installation and repair.
  • Answered all customer queries and provided customers first and second level support.
  • Coordinated with company and its staff members and provided necessary feedback to customers.
  • Resolved all problems and coordinated with vendors and network specialists as and when required.
  • Provided customer 24×7 customer support and participated in on-call rotation for same.
  • Trained new staff members in maintaining and repairing network systems.
  • Maintained good working relations with all staff members and JHA department.

Network Field Engineer, May 2000 – July 2005

LAN Infotech, LLC, Little Rock, AR

  • Analyzed network requirements and ensured that all applications and operating systems were operating efficiently.
  • Designed network installation and developed various application and integration process in accordance to same.
  • Recommended ways to make process more efficient and cost effective by developing prototypes.
  • Documented process, identified and resolved issues and prepared status report of project and kept management informed at all times.
  • Conducted regular tests on process, ensured its smooth functioning, forecasted need of process and recommended all upgrades for process.
  • Prepared reports by collecting all information on project and analyzed information as necessary.


Bachelor’s Degree in Computer Engineering, Atlantic Union College, South Lancaster, MA

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