Customer Relations Executive Resume

Posted in Executive Resume Examples

Alannah Johnson

2967 Flournoy St, Apt#901

Dallas, TX 75237

(555)-555-5555

[email]

Summary

A highly efficient and motivated individual with years of experience in various fields of customer relations & service operations; quick-witted, possesses grace under pressure; creativity and is results-oriented, technical-savvy and has great skills in problem solving; very focused and patient; has the capacity to lead and possesses the ability to energize workgroups for best results.

Professional Experience:

Responsibilities

Performed duties in the account retention department retaining customers who wanted to cancel their accounts.

Answered inbound calls in support of customer needs.

Conveyed step by step instructions to resolve application issues.

Issued audits on account information and processes.

Performed queries in multiple databases.

Assisted in the development of the banks customer relationship management system.

Junior Customer Relations Executive April 2004 – February 2006

Brent Industries, Los Angeles, California

Responsibilities:

  • Performed duties in the account retention department retaining customers who wanted to cancel their accounts.
  • Answered inbound calls in support of customer needs.
  • Conveyed step by step instructions to resolve application issues.
  • Issued audits on account information and processes.
  • Performed queries in multiple databases.
  • Assisted in the development of the banks customer relationship management system.

Junior Customer Relations Executive April 2004 – February 2006

Brent Industries, Los Angeles, California

Responsibilities:

  • Performed duties in the account retention department retaining customers who wanted to cancel their accounts.
  • Answered inbound calls in support of customer needs.
  • Conveyed step by step instructions to resolve application issues.
  • Issued audits on account information and processes.
  • Performed queries in multiple databases.
  • Assisted in the development of the banks customer relationship management system.

Junior Customer Relations Executive April 2004 – February 2006

Brent Industries, Los Angeles, California

Education

Bachelor’s Degree in Mass Communications

Stanford University, CA, 2002

Skills:

  • Excellent interpersonal and communication skills
  • Excellent problem-solving skills
  • Highly-organized and detail-oriented
  • Notable work experience in the service industry focused on customer orientation
  • Good exposure to fast-paced work environment at call centers
  • Pleasant and clear voice with neutral accents
  • Great convincing power developed through complete knowledge of the product and the related fields
  • Good typing speed (40 wpm)

Awards and Affiliations

Member, International Customer Service Association

Member, International Council of Customers


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