Front Office Executive Resume

Posted in Executive Resume Examples

Helen Mitchell

609 West Main Street,

Bloomington,

IL, 61701

(555)-555-5555

[email]

Summary

A people-oriented person with a happy disposition in life; has engaged self in tasks that dealt with business development activities, mapping of new market segments, sourcing out of new accounts and opportunities, relationship-building, customer service and guest-relations; can work well with different people from all levels and has a very optimistic view in life; can drive people and motivate them towards a common goal; highly organized and can work with minimal supervision.

Professional Experience:

Front Office ExecutiveJanuary 2007 – Present

Dallas Hilton, Dallas, California

Responsibilities:

  • Functioned as a receptionist wherein initial front office operations with clients are done.
  • Coordinated and updated various department details regarding ticketing, reservations, inquiries and records.
  • Responded and attended to different complaints, service issues and other general questions or concerns.
  • Responsible for managing guest, clients and candidates.
  • Managed multi-line phone system.
  • Responsible for greeting and directing guest and staff.

Guest Relations OfficerJune 2004– January 2007

Hilton Grand Vacations Company, Orlando, Florida

Responsibilities:

  • Responded to guests, client‘s’ inquiries and requests.
  • Managed guest relation activities.
  • Coordinated request of guest to other departments such as housekeeping, pantry, etc.
  • Responded to different complaints of guest and offered a solution.
  • Responsible for answering and attending to incoming and outgoing calls.
  • Responsible for transferring calls to the concerned departments.

Hotel ReceptionistFebruary 1999 – May 2001

Hilton Garden Inn, Valencia, California

Responsibilities:

  • Functioned as a receptionist wherein initial front office operations with clients are done.
  • Coordinated and updated various department details regarding ticketing, reservations, inquiries and records.
  • Responded and attended to different complaints, service issues and other general questions or concerns.
  • Responsible for managing guest, clients and candidates.
  • Managed multi-line phone system.
  • Responsible for greeting and directing guest and staff.

Guest Relations OfficerJune 2004– January 2007

Hilton Grand Vacations Company, Orlando, Florida

Education

1994- 1999Bachelor of Science in Hotel and Restaurant Management

Columbia University, NY

1990 – 1994Associate Degree in Public Relation

Columbia University, NY

Skills:

  • Proficiency in computer applications (MS Office Word, Excel, PowerPoint, Outlook, Oracle CRM) related to work
  • Good customer relations skills
  • Proficiency in both oral and written communication skills
  • Good time management skills
  • Organization, documentation, bookkeeping and coordination skills

Awards and Honors

Employee of the Year, Hilton Hotels, 2007


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