ITIL Expert Resume

Posted in Expert Resume Examples

Jack Trump
3106 Wilson Street
Shoshone, CA 92384

Job Objective To gain employment as ITIL Expert in your company.

Highlights of Qualifications:

  • Deep knowledge of providing support to application configuration
  • Good understanding of ITIL V3 lifecycles and processes
  • Familiarity with various automated database reporting tools
  • Ability to coordinate with technical and non technical audiences
  • Ability to communicate with management
  • Outstanding skills of ITIL principles
  • Ability to work within team environment

Professional Experience:

ITIL Expert
KellyMitchell Group, Shoshone, CA
August 2007 – Present


  • Administered various architecture and engineering process of program.
  • Provided support to all programs and maintained competency of activities.
  • Analyzed and recommended improvements to all new systems and ITIL processes.
  • Developed and documented various ITIL standards.
  • Performed gap analysis on all present infrastructure programs.
  • Participate in various cross function architecture sessions.
  • Maintained knowledge of communication and engineering techniques.
  • Preformed research in various architecture integration processes.

ITIL Expert
Northrop Grumman, Shoshone, CA
May 2004 – July 2007


  • Determined appropriate standards to resolve all business process issues.
  • Maintained efficient architecture as per organization priorities.
  • Provided technical support to all ITIL process owners and performed audits on process.
  • Coordinated with customers to develop ITIL process strategies for design.
  • Developed ITIL framework in coordination with MSC staff members.
  • Administered program management activities and design plan for risk management.
  • Assisted team members to improve quality of processes.
  • Monitored mapping of customer business issues and developed appropriate solutions.


Master’s Degree in Information Technology
Westfield State College, Westfield, MA

Bachelor’s Degree in Information Technology
Herzing College, Birmingham, AL

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