Cisco UCCE Engineer Resume

Posted in Information Technology Resume Examples
Juan Brennan
4681 Hart Country Lane
Thomaston, GA 30286
(333) 669-6836
Email : [email]

Career Goal
A talented professional looking for Cisco UCCE Engineer position, in which I can utilize my knowledge in Cisco VoIP including Unified Call Manager, IPCC, UCCE, ICM (all versions), CVP, IPIVR, CUIS, CUIC, CTIOS, CAD, Cisco CER, and Cisco Unity Connection.
Technical Skills
Sound knowledge of voice gateway configurations

  • H323 gatekeeper
  • MGCP
  • SIP
  • CUPS

Skilled in managing

  • IP gateways
  • ISDN gateways
  • Multipoint control units

Expertise in scripting languages

  • Perl
  • Python
  • JavaScript

Familiarity with network protocols

  • OSPF
  • VTP
  • BGP
  • RIP

Adept in telecommunication management

  • SNMP
  • RMON
  • Netflow
  • Syslog

Well-versed in Routing fundamentals

  • BGP
  • OSPF

Proficient with monitoring system

  • HP Openview
  • CA
  • NetQoS

Talented in multiple databases

  • MySQL
  • Access
Relevant Experience
Cisco UCCE Engineer
Ventures Unlimited Inc
January 2012 – Present
Thomaston, GA
  • Designed, developed and configured interfaces and Cisco routers.
  • Participated in UCCE scripting and implemented migrations.
  • Analyzed and resolved issues for ICM and CVP systems.
  • Provided technical support for voice recording and CVP applications.
  • Maintained and managed network infrastructure components and cabling systems.
  • Documented ICM scripts, gateway configurations and translations.
  • Supported Unity projects and voice recording profiles.
  • Designed and developed network devices and telecommunication services.
Cisco UCCE Engineer
Irvine Technology Corporation
November 2010 – January 2012
Irvine, CA
  • Designed and maintained engineering artifacts and center systems.
  • Participated in engineering reviews and maintenance procedures.
  • Suggested latest upgrades for current IPT infrastructure components.
  • Evaluated performance and scalability of center infrastructure applications.
  • Analyzed resulting changes of services on technologies.
  • Supported engineering processes and all infrastructure elements.
  • Reported technology trends and performance inputs to managers.
  • Installed and tested Jabber for desk phone control processes.
Educational Background
Bachelor’s Degree in Information Technology
Lanier Technical College
August 2006 – May 2010
Oakwood, GA
Professional Certification
Cisco Certified Design Associate (CCDA) July 2010

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