Numara FootPrints Consultant Resume

Posted in Information Technology Resume Examples
Patrick Lewis

758 Kovar Road

Boston, MA 2110

(333) 567-4454

Email : [email]

Career Goal
To be able to work in your organization as a Numara Footprints Consultant where I can fully utilize my skills in BMC Footprints and RemedyForce
Technical Skills
Strong technical acumen of web server systems::

  • MS IIS
  • Apache
  • IBM WebSphere

Thorough understanding of phone systems like::

  • Android tablets
  • Ereaders

Extensive technical knowledge of service desks::

  • BMC Remedy
  • FrontRange
  • Numara

Dexterity in relevant service applications::

  • CA Service Desk
  • HP
  • BMC Service Desk Express

Specialist in internet related technologies::

  • HTTP
  • FTP

Cognitively expert in configuration of::

  • Band video systems
  • Mobile Device Manager
  • Service Desk applications

Strong capabilities to::

  • Formulate and document status requirements
  • Manage help desk services

Immense abilities to::

  • Support database and IIS administration tasks
  • Provide application support services for customization
Relevant Experience
Numara FootPrints Consultant

Meritide, Inc.

January 2012 – Present

Boston, MA

  • Provided guidance during solution designing and engagement consultancy services.
  • Participated in understanding of BMC and other software products.
  • Analyzed engagement issues and formulated escalation procedures.
  • Maintained service levels and documented problem resolution methods.
  • Evaluated and documented problem management processes utilizing Footprints.
  • Managed assigned users and accounts by continuous services.
  • Reviewed existing situations and data sources with intangible variables.
  • Supported implementation managements and prepared functional strategies.
Numara FootPrints Consultant


November 2010 – January 2012

Fort Worth, TX

  • Generated and updated statistical and project status reports.
  • Formulated and coordinated training requirements for support staff.
  • Supported and administered requests for IT services.
  • Suggested and implemented system enhancements and upgrades.
  • Maintained and managed IT assets with proper tracking and distribution.
  • Participated in understanding of latest technologies through professional groups and research.
  • Developed and implemented preventive maintenance projects and services.
  • Managed business processes, applications and IT infrastructure tools.
Educational Background
Bachelor’s Degree in Information Technology

Southwest Georgia Technical College

August 2006 – May 2010

Thomasville, GA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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